Returns + Exchanges

At Sh Mech, we aim to ensure customer satisfaction with every purchase.

📦 Eligibility for Return or Exchange

Returns or exchanges are accepted only if:

The product is received in a damaged or defective condition

An incorrect product is delivered

Requests must be raised within 48 hours of delivery.

❌ Non-Returnable Items

We do not accept returns or exchanges for:

Used or installed machinery

Products damaged due to misuse or improper handling

Custom-made or special-order products

🔁 Return & Exchange Process

To request a return or exchange:

Contact us on WhatsApp

Share your order details and clear images/videos showing the issue

Our team will review the request and guide you on the next steps.

💰 Refunds

Refunds are processed only after inspection of the returned product

Approved refunds will be issued to the original payment method

Processing time may take 7–10 business days

🚚 Shipping Charges

Shipping charges are non-refundable

Return shipping costs are borne by the customer unless the issue is from our side

📞 Contact

For return or exchange requests, contact us on:
WhatsApp: +91-7314020235